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Visitor Guidelines & Restrictions

Crossing Rivers Health is committed to continuing to provide a safe environment and preventing the spread of COVID-19 in our organization and community. With that in mind, there are a number of precautions in place, including the following visitor guidelines and restrictions:

All patients and visitors will be required to mask upon entry (unless age 2 or under). Outpatients or visitors must wear their own mask - cloth, N95 or procedure mask.

Medical Center Entrances will be limited to ensure appropriate screening can occur for approved visitors.

  • Main Entrance is closed to the public until further notice.
  • North Entrance is open Monday and Tuesday from 7:00 a.m. - 5:00 p.m.
    and Wednesday - Friday 7:00 a.m. - 4:30 p.m.
    • The North Entrance is open for all services, except Emergency and Urgent Care.
    • After business hours, all patients will enter through the Emergency Department.
  • Emergency Entrance will be locked from 8 p.m. – 7 a.m. every day, although the emergency department is available 24/7. in the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Emergency department visitor guidelines

Any exceptions to restrictions must be approved by Administration.

  • For the safety of community and staff, only patients are allowed to enter the emergency entrance at Crossing Rivers Health for emergency or urgent care services.
  • Visitors, including a patient’s family and friends, are restricted from entering the emergency department and will be instructed to wait in their vehicle.
  • Family and friends may call the emergency department from their vehicle at 608.357.2222 to discuss the patient’s condition and receive updates regarding their loved one. Those who do not have a cell phone can enter the first set of emergency department doors to use the intercom to speak to the emergency department staff.
  • An exception will be made in the case of patients under 18 or those with altered mental status who may have one parent or guardian accompany them.
  • Other exceptions may be made if a patient is in critical condition.
  • Exceptions will be made for patients with interpreter/communication needs.
  • Although the emergency department is available 24/7, the emergency entrance will be locked from 8 p.m. – 7 a.m. every day. In the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Medical Center visitor guidelines

Any exceptions to restrictions must be approved by Administration.

  • Patients visiting the medical center for outpatient appointments, except rehabilitation, may be accompanied by one support person.
  • Patients admitted to the medical-surgical or special care inpatient unit will be allowed one visitor over the age of 18, per 24-hour period.
  • Obstetric patients admitted to the Birthing Center for delivery may have one support person per patient, per stay.
  • Obstetric patients accessing Medical Imaging services may have one support person accompany them.
  • Patients who are at the end-of-life - there is no limit to the number of visitors at the patient’s bedside, provided there is absence of symptoms.
  • Patients undergoing emergent surgery may have one visitor who must leave the hospital as soon as possible after the surgery.
  • Patients under the age of 18 may have one visitor, parent or guardian.
  • For COVID-19 positive patients or Persons Under Investigation (PUIs) no visitors will be allowed, except for end-of-life or minors under the age of 18 who can have one parent or guardian per stay. All approved visitors must stay in the patient’s room for the duration of the visit.
  • Exceptions will be made for patients with interpreter/communication needs.

Clinic visitor guidelines

Any exceptions to restrictions must be approved by Administration.

  • Clinic patients may be accompanied by one support person or family member.

Visitor restrictions are temporary and may change as Crossing Rivers Health monitors the COVID-19 situation locally, regionally and nationally. These restrictions and guidlines may be revised, based on changing conditions.

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