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Coronavirus (COVID-19)

What our patients and visitors should know

Know what to expect if you have an appointment or are seeking care at Crossing Rivers Health Medical Center and Clinics.

Review the current visitor guidelines & restrictions

Crossing Rivers Health is taking a proactive approach in preventing the spread of coronavirus disease (COVID-19) in our organization and community. With that in mind, there are a number of changes implemented until further notice.

Current visitor restrictions

Masks are required

The Centers for Disease Control and Prevention masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings. Staff, patients, residents and visitors are required to wear 3-ply surgical mask, KN95 or N95. No cloth masks are allowed. Hospital provided masks are available.

All patients and visitors will be required to mask upon entry (unless age 2 or under) and at all times.

Unacceptable masks for patients and visitors include cloth masks, vented masks, and face shields as they do not effectively reduce the risk of transmitting the infection to others.

Crossing Rivers Health is a safe place to receive care

Rest assured, we are doing everything we can to prevent the spread of illness in our communities, including screening patients, visitors, and staff upon entry to all our facilities. Visitor restrictions and heightened infection control measures continue to ensure this is a safe place to receive care.

Our facilities have always had stringent infection control protocols in place, and we’ve even enhanced our precautions in light of COVID-19.

Do not delay receiving important care.

When to know if you should reschedule an appointment

You should plan to stay home or reschedule appointments, if:

  • You have been placed on a public health quarantine
  • You or someone in your home are awaiting the results of a COVID test
  • You or someone in your home has tested positive for coronavirus

Telehealth appointments are available

During these times of uncertainty, Crossing Rivers Health is offering our patients alternatives to in-person visits. A number of health and wellness needs can currently be managed through a virtual visit or phone call with a provider. These include:

  • New or chronic health issues
  • Follow-up visits
  • Medication refills
  • Well-child checks
  • Medicare Wellness Visits
  • Managed care for nursing home residents

Learn more about telehealth visits

COVID-19 vaccine and booster

To learn more about the COVID-19 vaccine and boosters, contact your healthcare provider or schedule an appointment at the Crossing Rivers Health Clinic via the below form.

Vaccine & booster registration form

Crossing Rivers Health Clinic is currently able to provide both Moderna and Pfizer COVID-19 vaccines.

COVID-19 testing information

If you are experiencing symptoms or have had exposure to someone who is COVID-19 positive, call your healthcare provider or schedule an appointment at Crossing Rivers Health Clinics at 608.357.2500.

A provider's order is required to receive a COVID-19 test at Crossing Rivers Health.

Experiencing symptoms of COVID-19?

Do not dismiss mild symptoms or symptoms you may normally experience this time of year. Coronavirus (COVID-19) symptoms may include:

  • Fever or chills
  • Fatigue
  • Muscle and body aches
  • Headache
  • New loss of taste or smell
  • Cough, congestion, shortness of breath, sore throat
  • Nausea or vomiting, diarrhea

If you're experiencing any of these symptoms, please contact your healthcare provider or schedule an appointment at the Crossing Rivers Health Clinic at 608.357.2500.

Telehealth appointments may also be available.

You can also use the Coronavirus Self-Checker at the link below for a recommendation by the Centers for Disease Control (CDC).

Testing required to return to work or school

If you do not have symptoms but have been exposed to someone with COVID-19, a test may be scheduled 3-5 days after your exposure if you are vaccinated. Unvaccinated people would qualify for testing at day 6 or after.

Please contact your primary care provider or call the Crossing Rivers Health Clinic to schedule an appointment at 608.357.2500.

Testing required for travel

Crossing Rivers Health does not provide testing required for travel or other recreation. We recommend you contact your local pharmacy, or airline provider to find available testing resources.

Call our Emergency Department for urgent and emergent concerns

If you are experiencing urgent or emergent concerns, contact our Urgent Care and ER department at 608.357.2222.

Community testing may be available

Several area public health departments are providing community testing. Click below for a list of alternative testing options.

Community testing sites

If you tested positive or have been exposed to COVID-19

You should quarantine. Quarantine is used to keep someone who is positive or might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.

People in quarantine should:

  • Stay home- that includes canceling or rescheduling non-emergent healthcare appointments
  • Separate themselves from others
  • Monitor their health
  • Follow directions from their state or local health department

Find more information about quarantine

COVID-19 resources

Local public health agencies

Your local Public Health Agency is also available for guidance:

Mental health resources

This pandemic has taken a toll on all of us. If you are struggling, help is available.

Mental health resources

Centers for Disease Control (CDC)

The CDC has a vast array of COVID information available at the link below.

CDC Resources

COVID-19 tracker

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