What our patients and visitors should know
Know what to expect if you have an appointment or are seeking care at Crossing Rivers Health Medical Center and Clinics.
Crossing Rivers Health is taking a proactive approach in preventing the spread of coronavirus disease (COVID-19) in our organization and community. With that in mind, there are a number of changes implemented until further notice.
The Centers for Disease Control and Prevention masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings. Staff, patients, residents and visitors are required to wear 3-ply surgical mask, KN95 or N95. No cloth masks are allowed. Hospital provided masks are available.
All patients and visitors will be required to mask upon entry (unless age 2 or under) and at all times.
Unacceptable masks for patients and visitors include cloth masks, vented masks, and face shields as they do not effectively reduce the risk of transmitting the infection to others.
Rest assured, we are doing everything we can to prevent the spread of illness in our communities, including screening patients, visitors, and staff upon entry to all our facilities. Visitor restrictions and heightened infection control measures continue to ensure this is a safe place to receive care.
Our facilities have always had stringent infection control protocols in place, and we’ve even enhanced our precautions in light of COVID-19.
Do not delay receiving important care.
You should plan to stay home or reschedule appointments, if:
- You have been placed on a public health quarantine
- You or someone in your home are awaiting the results of a COVID test
- You or someone in your home has tested positive for coronavirus
During these times of uncertainty, Crossing Rivers Health is offering our patients alternatives to in-person visits. A number of health and wellness needs can currently be managed through a virtual visit or phone call with a provider. These include:
- New or chronic health issues
- Follow-up visits
- Medication refills
- Well-child checks
- Medicare Wellness Visits
- Managed care for nursing home residents
COVID-19 vaccine and booster
To learn more about the COVID-19 vaccine and boosters, contact your healthcare provider or schedule an appointment at the Crossing Rivers Health Clinic via the below form.
COVID-19 testing information
If you are experiencing symptoms or have had exposure to someone who is COVID-19 positive, call your healthcare provider or schedule an appointment at Crossing Rivers Health Clinics at 608.357.2500.
A provider's order is required to receive a COVID-19 test at Crossing Rivers Health.
Do not dismiss mild symptoms or symptoms you may normally experience this time of year. Coronavirus (COVID-19) symptoms may include:
- Fever or chills
- Muscle and body aches
- New loss of taste or smell
- Cough, congestion, shortness of breath, sore throat
- Nausea or vomiting, diarrhea
If you're experiencing any of these symptoms, please contact your healthcare provider or schedule an appointment at the Crossing Rivers Health Clinic at 608.357.2500.
Telehealth appointments may also be available.
You can also use the Coronavirus Self-Checker at the link below for a recommendation by the Centers for Disease Control (CDC).
If you do not have symptoms but have been exposed to someone with COVID-19, a test may be scheduled 3-5 days after your exposure if you are vaccinated. Unvaccinated people would qualify for testing at day 6 or after.
Please contact your primary care provider or call the Crossing Rivers Health Clinic to schedule an appointment at 608.357.2500.
Crossing Rivers Health does not provide testing required for travel or other recreation. We recommend you contact your local pharmacy, or airline provider to find available testing resources.
If you are experiencing urgent or emergent concerns, contact our Urgent Care and ER department at 608.357.2222.
Several area public health departments are providing community testing. Click below for a list of alternative testing options.
You should quarantine. Quarantine is used to keep someone who is positive or might have been exposed to COVID-19 away from others. Quarantine helps prevent spread of disease that can occur before a person knows they are sick or if they are infected with the virus without feeling symptoms.
People in quarantine should:
- Stay home- that includes canceling or rescheduling non-emergent healthcare appointments
- Separate themselves from others
- Monitor their health
- Follow directions from their state or local health department
This pandemic has taken a toll on all of us. If you are struggling, help is available.
The CDC has a vast array of COVID information available at the link below.