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Visitor guidelines and restrictions

Crossing Rivers Health is committed to continuing to provide a safe environment and preventing the spread of COVID-19 in our organization and community. With that in mind, there are a number of precautions in place, including the following visitor guidelines and restrictions:

Medical center entrance info

  • The Main Entrance is closed to the public until further notice.
  • The North Entrance is open Monday and Tuesday from 7:00 a.m. - 5:00 p.m.
    and Wednesday - Friday 7:00 a.m. - 4:30 p.m.
    • The North Entrance is open for all services, except Emergency and Urgent Care.
    • After business hours, all patients will enter through the Emergency Entrance.
  • The Emergency Entrance will be locked from 8 p.m. – 7 a.m. every day, although the emergency department is available 24/7. In the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Non-emergent patient - visitor guidelines

Inpatients - Medical-Surgical or Special Care Unit:

  • For COVID-19 negative inpatients admitted to the medical-surgical or special care unit- there are no visitor restrictions at this time.
  • For COVID-19 positive patients, or highly suspected to have COVID-19 - no visitors will be allowed.
  • Exceptions for COVID-19 positive patients may be made for the following circumstances:
    • End of life (less than one week to live)
    • Under age 18
    • Altered mental status or cognitively impaired
    • Interpreter/communication needs
  • Exceptions include:
    • Three visitors per stay. All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they can not re-enter. Visitors will be required to contact public health to determine their length of quarantine.

Obstetrics Patients:

  • COVID-19 negative labor and delivery- two visitors allowed, must be age 18 and over.
  • COVID-19 negative post-partum-
    • Age 18 and over - no limit to the number of visitors.
    • Age 17 and younger - must be from same household as mother.
  • COVID-19 positive or unknown- one visitor per stay, must be age 18 and over.
    • Support person must stay in the patient’s room for the duration. Once the visitor leaves the room, they can not re-enter.
  • OB medical imaging- no visitor restrictions.

Infusion Patients:

  • Two visitors per appointment.

Surgery Patients:

  • One visitor for adults and two visitors for patients 18 and younger.

Emergency department patient - visitor guidelines

  • The Emergency Entrance is locked from 8 p.m. – 7 a.m. every day, although the emergency department is available 24/7. In the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Emergency patients having no suspicion of COVID-19- will be allowed two visitors per visit

For COVID-19 positive patients, or highly suspected to have COVID-19- no visitors will be allowed.

  • Exceptions for COVID-19 positive patients will be made for the following circumstances:
    • Under age 18
    • Altered mental status
    • Interpreter/communications needs
  • Exceptions include: One visitor allowed. All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they cannot re-enter. Visitor is required to contact public health to determine their length of quarantine.
  • End of life or critical condition AND COVID-19 positive or COVID-19 status unknown
    • Three visitors per stay. All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they can not re-enter. Visitor is required to contact public health to determine their length of quarantine.

Clinic patient - visitor guidelines

  • Clinic patients may be accompanied by one support person or family member.

Visitor restrictions may change as Crossing Rivers Health monitors the COVID-19 situation locally, regionally and nationally.

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