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Visitor guidelines and restrictions

Face masks required on all Crossing Rivers Health campuses.

The Centers for Disease Control and Prevention masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings. Staff, patients, residents and visitors are required to wear 3-ply surgical mask, KN95 or N95. No cloth masks are allowed. Hospital provided masks are available.

Crossing Rivers Health is committed to continuing to provide a safe environment and preventing the spread of COVID-19 in our organization and community. With that in mind, there are a number of precautions in place, including the following visitor guidelines and restrictions:

Medical center entrance info

  • The Main Entrance is open Monday - Friday,
    6:30 a.m. - 5:30 p.m.
  • The North Entrance is open Monday - Friday,
    6:15 a.m. - 6:15 p.m.
  • The Emergency Entrance will be locked from
    8 p.m. – 7 a.m. every day, although the emergency department is available 24/7. In the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Non-emergent patient - visitor guidelines

Inpatients - Medical-Surgical or Special Care Unit:

  • For COVID-19 negative inpatients admitted to the medical-surgical or special care unit-
    • Unlimited visitors per day (visitors under 18 not recommended), but no more than two at any given time. Clergy not included in visitor limit.
  • For COVID-19 positive patients, or highly suspected to have COVID-19
    • No visitors will be allowed
  • Exceptions for COVID-19 positive patients may be made for the following circumstances:
    • End of life (less than one week to live)
    • Under age 18
    • Altered mental status or cognitively impaired
    • Interpreter/communication needs
  • Exceptions include:
    • All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they can not re-enter.

Hospice Patients:

  • Enrolled in Hospice, COVID negative
    • Unlimited, but no more than five visitors at the same time, no age restrictions but children strongly discouraged.
  • End-of-life COVID positive
    • Five visitors per stay. Visitors cannot leave room once they enter.

Obstetrics Patients (Visiting hours 8:30 a.m. - 8:30 p.m.):

  • COVID-19 negative labor and delivery
    • Two support people allowed.
    • Must follow masking guidelines.
  • COVID-19 negative post-partum
    • No limit to the number of visitors per day.
    • Two visitors (in addition to partner and siblings of any age) are allowed at a time. (Pastoral visits do not count as a visitor.)
    • Non-sibling visitors must be age 5 and older.
    • Must follow masking guidelines.
    • No visitors will be allowed for the first 2 hours after delivery except for the support person(s).
  • COVID-19 positive or unknown
    • One suport person allowed for the duration of the stay, must be age 18 and over.
    • Support person must stay in the patient’s room for the duration. Once the visitor leaves the room, they cannot re-enter
  • OB medical imaging- Two support persons per appointment

Infusion Patients:

  • Two visitors per appointment

Surgery Patients:

  • One visitor for adults and two visitors for patients 18 and younger

Emergency department patient - visitor guidelines

  • The Emergency Entrance is locked from 8 p.m. – 7 a.m. every day, although the emergency department is available 24/7. In the off-hours, patients may enter into the first set of doors to the emergency department and registration staff will speak to them on the intercom before entering.

Emergency patients having no suspicion of COVID-19- will be allowed two visitors per visit

For COVID-19 positive patients, or highly suspected to have COVID-19- no visitors will be allowed.

  • Exceptions for COVID-19 positive patients will be made for the following circumstances:
    • Under age 18
    • Altered mental status
    • Interpreter/communications needs
  • Exceptions include: One visitor allowed. All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they cannot re-enter.
  • End of life or critical condition AND COVID-19 positive or COVID-19 status unknown
    • Two visitors per stay. All approved visitors must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they can not re-enter.

Clinic patient - visitor guidelines

  • Clinic patients may be accompanied by two support persons or family members.

Visitor restrictions may change as Crossing Rivers Health monitors the COVID-19 situation locally, regionally and nationally.

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