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Crossing Rivers Health Earns CMS Five-Star Patient Satisfaction Rating

Hospital news | Monday, April 24, 2023

Contact: Faith Northland

Crossing Rivers Health in Prairie du Chien has again earned the prestigious five-star designation for the Patient Satisfaction rating by the Centers for Medicare and Medicaid Services (CMS), the highest rating a hospital can achieve.

“We are proud to have earned a five-star designation for Patient Satisfaction again for 2022,” said Casey Zimpel, Quality/Risk Management Coordinator. Zimpel added, “Crossing Rivers Health has earned a five-star rating consistently for many years. I am very proud of our staff and the hard work they do every day.”

According to Centers for Medicare and Medicaid Services (CMS), the Patient Satisfaction Rating aims to make it easier for patients to compare hospitals. More stars mean better quality care. The star ratings come from a patient experience of care survey called the Hospital Consumer Assessment of Healthcare Providers and Systems survey. The survey asks a random sample of recently discharged patients about their hospital care experience and measures communication with doctors, communications with nurses, the responsiveness of hospital staff, cleanliness of the hospital, quietness of the hospital, communications about medicines, discharge information, care transition, overall rating of the hospital, and willingness to recommend the hospital.

In addition to the five-star patient satisfaction rating, Crossing Rivers Health was also honored to receive a five-star quality rating in 2022. This rating measures overall hospital quality by CMS, putting Crossing Rivers Health among the top 10% of the 4,584 hospitals nationwide that submitted quality data.

“The staff, and their dedication to providing our patients with the highest level of care, is what earned us the five-star rating. They are an outstanding group of people who care deeply for our communities,” said Nicole Martin, Crossing Rivers Health Chief Operating Officer.

To get HCAHPS star ratings, hospitals must have at least 100 completed HCAHPS surveys over a given four-quarter period. In addition, hospitals must be eligible for public reporting of HCAHPS measures. Hospitals with fewer than 100 completed HCAHPS surveys don't get star ratings; however, their HCAHPS measure scores are publicly reported.

The HCAHPS survey is administered to a random sample of adult patients in the medical, surgical, or maternity service lines after discharge; the survey isn't restricted to Medicare beneficiaries.

Through Wisconsin, 21 hospitals received a five-star rating from CMS, 54 received four stars, and 22 received three stars. There were no hospitals that received 1 or 2 star ratings.