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For Two Consecutive Years, Crossing Rivers Health Hospice Recognized For Highest Level of Customer Satisfaction

Monday, June 26, 2017

Contact: Crossing Rivers Communications

Prairie du Chien, WI- June 20, 2017- For the second year in a row, Crossing Rivers Health Hospice team has been named a 2017 Hospice Honors recipient by Deyta Analytics, a division of HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, outsourced billing and coding services, and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Crossing Rivers Health Hospice for achieving this highest of honors and I congratulate them on their success.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2015 through September 2016. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the Deyta Analytics’ Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the Deyta Analytics National Performance Score on 20 of the evaluated questions. Deyta Analytics holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the Deyta Analytics National Performance Score on all 24 of the evaluated questions.

“Our entire team is incredibly proud of being recognized with this honor for a second year. It is rewarding to know that our commitment to improving the quality of life for our patients and their families has been appreciated,” explains Laura Lane, RN, Hospice/HME Director at Crossing Rivers Health. “Our comprehensive team of physicians, nurse practitioners, registered nurses, medical social workers, home health aides, volunteers, chaplain, and home medical equipment experts provide physical, emotional, and spiritual support to the highest level.”

Hospice of Crossing Rivers Health provides care in communities in Southwest Wisconsin and Northeast Iowa in a variety of settings: private homes, assisted living facilities, nursing homes, and for short-term purposes- at area hospitals. Individuals and families wanting to learn more about the compassionate and expert care, emotional and spiritual support, pain management and other services offered through Hospice at Crossing Rivers Health may call 608-357-2000.


HEALTHCAREfirst provides cloud based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and chart audits), CAHPS surveys, and advanced analytics, in any combination. HEALTHCAREfirst’s breadth of solutions offers agencies a single source to improve patient care, create operational efficiencies, increase profitability and simplify CMS compliance. With HEALTHCAREfirst, agencies can focus on patients instead of paperwork. For more information call 800.841.6095 or visit the company’s website at