MyChart - Patient Portal

Contact us at (608) 775-0303 or (800) 362-9567, ext. 50303.

MyChart is keeping pace with your busy life. Whether you’re managing your own healthcare or your family’s. MyChart is the must-have, interactive tool that gives you control over your electronic health record – wherever life takes you.

Here are just a few of the many features available to MyChart users:

• Access health information online - View a private and personalized health summary and access to your provider’s recommended follow-up plan of care.
• Check on upcoming appointments - View, cancel or request a visit with your provider.
• Manage prescriptions - See current prescriptions details and make refill requests
• Pay bills and view payment history
• Request medical records
• See lab and imaging results - Most results are available within 48 hours
• Track vitals - Use the health trends tools.
• Health information library - MyChart links to a library of health information, including health issues, allergies and even medications.

Effective November 1, Gundersen and Crossing Rivers Health are strengthening their long-standing collaboration by implementing a shared patient health record system. As a result of this partnership, the organizations will now provide patients with access to a convenient patient portal, MyChart. This change may require some patients who do not already have a Gundersen MyChart account to create a new account.

For Crossing Rivers Health MyChart accounts established prior to November 1, 2022, patients who do not already have a Gundersen MyChart account should create a new account by selecting Sign up now.

No problem. If you’re seeking care at Crossing Rivers Health, you may sign up for this convenient patient portal following the instructions for new users, available at crossingrivers.org/mychart.

No. This does not result in any changes to insurance coverage for services provided at Crossing Rivers Health. This is simply a partnership that allows Crossing Rivers Health to have access to the Epic patient health record software.

No. This is simply a partnership that allows Crossing Rivers Health to have access to the Epic patient health record software. Crossing Rivers Health is contracting with Gundersen Health System for use of their Epic electronic health record platform. This partnership also does not result in any changes to insurance coverage for Crossing Rivers Health services.

• An Electronic Health Record (EHR) is an electronic version of a patient’s medical history that is maintained by the provider over time.
• An EHR may include all of the key clinical data relevant to that person’s care, including health history, medications, immunizations, laboratory data and radiology reports.
• An EHR allows the ability to easily and securely share medical information between healthcare facilities for improved patient-centered care.

• Anyone interested in a proactive approach to their health management.
• New parents and parents of young children.
• Patients with chronic conditions
• Seniors wanting help with their health management.
• Patients looking for easy access to their healthcare provider.

Yes. Crossing Rivers Health is the third local Hospital to connect with Gundersen this way. Tomah Health in Tomah, and Vernon Memorial Healthcare in Viroqua, WI are the other two.

This will allow patients to view their records, schedule appointments, and much more anytime, anywhere. For clinicians and staff at Gundersen and Crossing Rivers Health, the partnership reduces duplication. They will no longer have to work in two different medical records systems. This improves patient care and makes care processes more efficient.

Only you and individuals you personally authorize, through the family access option, can obtain your health information.

MyChart helps you better manage your family’s health care and securely access medical records through proxy access. Proxy access allows you to sign in to your own MyChart account and link to another patient's MyChart record.

• Full access to your child’s records (through age 11)
  • Parents must sign the Child Proxy form to allow access to the record of their minor child.
• Partial access to child’s records (age 12-17)
  • Parents must sign the Child Proxy form to allow access to the record of their minor child.
• Adult-to-adult access (with both adults’ consent).
  • Adult patients and their proxy must sign the Adult Proxy form.

If interested in proxy access, you may also ask to sign up at your provider’s office.

If you do not have a MyChart account but would like to receive a summary of your Crossing Rivers Health Electronic Health Record or pay your bill, please contact a patient accounts representative, available Monday through Friday, 8 a.m. to 4 p.m. at 608.357.2246 or email MyChart@crossingrivers.org.

Working with an industry leader in electronic medical records for over a decade, Crossing Rivers Health has taken every precaution to ensure electronic health records are secure and confidential

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