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Celebrating Joy, Unity, Integrity, Compassion, Excellence, Provider Excellence and Leadership

At Crossing Rivers Health, we strive to provide a work environment where humor is appreciated, teamwork is encouraged, and honesty, integrity, and demonstrating care for each other are second nature. Our vision is to achieve the best outcome for every patient every time in an environment where patient expectations are exceeded, physicians want to practice, caring people want to work, the community sees a source of pride, and the region associates our name with high quality.

We are proud to be presenting the Ambassador of the Year awards. An award is presented to individuals who represent our core values: Joy, Unity, Integrity, Compassion and Excellence, along with awards for the Ambassador of Leadership and Ambassador of Provider Excellence. Nominations are submitted by employees and presented to the Senior Leadership Team for selection.


Ambassador of Joy

Dawn Mumm, Nutrition Services Cook

The Ambassador of Joy is someone who serves as a role model by skillfully using joy and humor to improve the workplace both within and outside their department. The Ambassador of Joy has a unique talent for gauging the situation and finding the right moment to interject something funny, using humor in an appropriate manner being mindful and respectful of other’s feelings. He or she may know when a particular story or joke will be effective and uses humor and joy to improve the dynamics of the group. The Ambassador of Joy knows how to laugh at oneself and appreciates the sense of humor of others.

This year, we are presenting the Ambassador of Joy to someone who does just that. It is said that she always has a bright, friendly smile on her face. It is a pleasure to see someone who radiates so much joy. Congratulations to Dawn Mumm as this year's Ambassador of Joy.


Ambassador of Unity

Ansa Thomas, Nurse Informatacist

The Ambassador of Unity is someone who easily builds relationships with individuals and groups. He or she makes a consistent effort to encourage trust and cooperation and frequently takes a leading role in fostering a positive and productive team spirit. The Ambassador of Unity always has a positive outlook and pleasant manner. He or she values diversity, accepts others,stimulates teamwork, and a good attitude in others.

This year we are presenting the Ambassador of Unity to someone who exemplifies each of the qualities listed for the nomination criteria. She builds strong, trusting relationships with everyone she works with. She brings departments together to work for a common goal and makes them understand that this is a team approach. She always displays a very positive attitude and when leading a group from different departments she respects what each and everyone one of them bring to the table for the project. She is a wonderful asset to Crossing Rivers Health and we are very fortunate to have her. The Ambassador of Unity Award is presented to Ansa Thomas.


Ambassador of Integrity

Mary Neis, Certified Nursing Assistant

The Ambassador of Integrity serves as a role model when it comes to ethics and values. He or she is highly respected for conscientiously walking the talk. The Ambassador of Integrity makes it a point to cultivate and support principles both in their self and others. He or she helps clarify tough ethical issues, knows the importance of guiding principles to the organization, and does an excellent job of rewarding and supporting the values of the organization. The Ambassador of Integrity provides inspiration for others, a vision for the future, and others choose to follow by example.

This year we are presenting the Ambassador of Integrity to someone who is very committed to upholding the values of Crossing Rivers Health. She supports everyone in what they want to do. You can look to her as someone who always does the right thing, no matter what. She is the definition of integrity. The Ambassador of Integrity award is presented to Mary Neis.


Ambassador of Compassion

Angie Bollman, Registered Nurse

The Ambassador of Compassion is someone who fosters a friendly and caring environment where the patient, visitors, and co-workers come first and where courtesy and sensitivity to the feelings of others thrives. He or she is someone who expresses concerns, empathy, and listens while acknowledging others ideas and concerns.

This year, the Ambassador of Compassion recipient is someone who shows compassion for her patients and also for other employees no matter what the situation involves. The Ambassador of Compassion Award is presented to Angie Bollman.


Ambassador of Excellence

Tori Varo, Pharmacist

The Ambassador of Excellence serves as a role model for others to ensure both internal and external customer satisfaction is met. He or she provides excellent customer and patient satisfaction to every customer and patient, every time. The Ambassador of Excellence strives to continuously improve and provide the safest and highest quality care to exceed the expectations of those served and worked with.

This year, we are presenting the Ambassador of Excellence to someone who is said to be one of the best co-workers the team could have. She implements new ideas and strives to improve her practice every day. She helps others improve their own practice by informing, helping, and looking into anything she can. The Ambassador of Excellence Award is presented to Tori Varo.


Provider of Excellence

Terri Payne, Nurse Practitioner and Midwife

Considering the growing group of physicians and advanced practitioners employed by Crossing Rivers Health, a new award category seemed fitting. The Provider of Excellence serves as a role model by demonstrating provider excellence through exemplifying quality care delivery, integrity, trust, compassion and providing the best quality care for every patient, every time.

This year, we are presenting the Provider of Excellence to someone who goes above and beyond what is expected. She has a strong passion for what she does and her patients compliment her often. When it comes to working with her, I experience only excellence. The Ambassador of Provider Excellence is presented to Terri Payne.


Ambassador of Leadership

Christopher Brophy, Revenue Cycle Director

The Ambassador of Leadership actively seeks the responsibility of leadership. He or she displays uncommon and consistent ability to effectively guide, direct, or influence people to achieve common goals. The Ambassador of Leadership is positive, and looks for constructive alternatives rather than negativity. He or she suggests changes to better the organization and is regularly relied upon for advice, assistance, and direction. He or she helps set vision and strategy and thoroughly understands the organization in its current state and its possible future.

This year, we are presenting the Ambassador of Leadership to someone who demonstrates the attributes of a great leader every day. The nomination reads:"He is a consistent, positive presence within our office and around the hospital. By making himself known as approachable and open-minded, he has fostered an environment of teamwork and growth within our department. As individuals, we are able to ask him questions, find answers and implement the correction action. As a team, we trust his judgment and direction, allowing us to effectively work together. He sets attainable goals for us and empowers us to reach them by providing the tools and resources we need. He has brought knowledge and experience to the organization, has strengthened our role, and is showing us the impact our efforts make. His effective leadership can be seen daily by the positive morale in our department and revenue he has helped us obtain. We look forward to working together and making more financial gains under his leadership and direction."

The Ambassador of Leadership award is presented to Christopher Brophy.

Congratulations to all the recipients! We are proud to have you as members of the Crossing Rivers Health family.