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Home Health Named a 2016 HHCAHPS Honors Recipient

From Laura Lane,RN, Hospice/Home Health Manager

I am so excited and honored to announce that Crossing Rivers Health Home Health has been named a 2016 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of web-based home health and hospice software, billing and coding services, and advanced analytics. HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction measures.

Developed by Deyta Analytics, a division of HEALTHCAREfirst, HHCAHPS Honors acknowledges the highest performing agencies by first analyzing performance on Question 25Willingness to Recommendas a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures over a twelve-month period. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to honor home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.

Bobby Robertson, President and CEO of HEALTHCAREfirst said,“We are honored to be partnered with these top-performing home health agencies who are dedicated to providing quality patient care. HHCAHPS Honors defines a standard of excellence in the home health patient experience."

Our home health team has provided high-quality services to individuals, all from the comfort of their home, for over 35 years. Being recognized with this honor is strong evidence of the dedication of our caregivers to provide compassionate, reliable expert in-home care.

The Home Health team at Crossing Rivers Health provides in-home care, in collaboration with the patient’s physician, in communities in Southwest Wisconsin and Northeast Iowa- from assistance with grooming and nutritional meal preparation to medication reminders. Individuals that need short-term assistance while recovering from an illness or hospital stay, or help with daily living may learn more about by calling 608-357-2000 or visiting

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